Travel and Concierge Manager
Oakwood Lodging Group Oakwood Lodging Group Aberdeen, MD Aberdeen, MD Full-time Full-time Estimated:
$51.
4K - $65.
1K a year Estimated:
$51.
4K - $65.
1K a year As a Travel Concierge Manager, you will assist our team in helping sports teams and families book their trips within the youth sports environment.
You will be representing many hotel brands while maintaining company's service standards and applicable operational standards.
This position is a remote/hybrid position that requires this person to be in the Aberdeen, MD area.
Job
Summary:
As a Travel Concierge Manager, you will:
Be the go-to person for any relevant matter from booking hotels, excursions, and more for traveling families.
Communicate with hoteliers, requesting additional inventory as needed to meet the needs of teams Communicate with tournament organizers to ensure compliance of stay requirements.
Responsibilities:
Provide exceptional customer service to guests during planning and through the duration of the tournament/event.
Resolve guest issues with satisfaction while protecting Oakwood Lodging Group assets.
Develop strategic hotel partnerships for family travel Handle and oversee all travel arrangements and operations for multiple teams Reconcile events on a weekly basis for Corporate Office Manage relationships with hotels and youth sports parks Handle credit card programs and charges Process Travel and Entertainment reports and handle reimbursements Ensure compliance in all aspects of travel procedures Drive continuous improvement of travel programs Work with the sports park management team to ensure a world class guest experience for players, coaches, and families.
Support the organization in a sales building role during the season and offseason; including but not limited to:
Working effectively with sales staff to implement new programming year-to-year Make sales calls, communicating directly with coaches and organizations to fill hotel room booking obligations.
Experience and Skills Ability to provide exceptional customer service skills, adhering to Company's Service Standards Excellent communication (oral and written) and negotiation skills Ability to communicate with staff and prepare written reports Computer skills and knowledge of Microsoft Office and reservation systems Ability to handle multiple tasks simultaneously in fast-paced environment Ability to work independently and as a team member Willingness to work long hours and weekends seasonally as the business requires May be asked to routinely lift items of weight up to 30 lbs.
to accomplish job duties
Qualifications:
Proven experience as Reservations Manager, Front Desk Manager, Director of Sales, or Hospitality Professional Knowledge of Travel and Entertainment Facilities Well-organized and reliable An analytical mind with strong business acumen Preferred:
Minimum two years' manager experience in a customer service and/or hotel environment Bachelor's degree Training in travel and tourism Job Location:
Oakwood Lodging Group / Park Location Positions Type:
Full-Time/Regular The information provided in this job description is designed to provide the general nature and level of work performed by team members within the job classification.
The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job.
This job description will be updated, modified and revised by the Company, at its sole discretion, from time to time as it deems necessary to meet the business needs of the Company.
The Company is an equal opportunity employer committed to providing a culturally diverse workplace for qualified candidates.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$51.
4K - $65.
1K a year Estimated:
$51.
4K - $65.
1K a year As a Travel Concierge Manager, you will assist our team in helping sports teams and families book their trips within the youth sports environment.
You will be representing many hotel brands while maintaining company's service standards and applicable operational standards.
This position is a remote/hybrid position that requires this person to be in the Aberdeen, MD area.
Job
Summary:
As a Travel Concierge Manager, you will:
Be the go-to person for any relevant matter from booking hotels, excursions, and more for traveling families.
Communicate with hoteliers, requesting additional inventory as needed to meet the needs of teams Communicate with tournament organizers to ensure compliance of stay requirements.
Responsibilities:
Provide exceptional customer service to guests during planning and through the duration of the tournament/event.
Resolve guest issues with satisfaction while protecting Oakwood Lodging Group assets.
Develop strategic hotel partnerships for family travel Handle and oversee all travel arrangements and operations for multiple teams Reconcile events on a weekly basis for Corporate Office Manage relationships with hotels and youth sports parks Handle credit card programs and charges Process Travel and Entertainment reports and handle reimbursements Ensure compliance in all aspects of travel procedures Drive continuous improvement of travel programs Work with the sports park management team to ensure a world class guest experience for players, coaches, and families.
Support the organization in a sales building role during the season and offseason; including but not limited to:
Working effectively with sales staff to implement new programming year-to-year Make sales calls, communicating directly with coaches and organizations to fill hotel room booking obligations.
Experience and Skills Ability to provide exceptional customer service skills, adhering to Company's Service Standards Excellent communication (oral and written) and negotiation skills Ability to communicate with staff and prepare written reports Computer skills and knowledge of Microsoft Office and reservation systems Ability to handle multiple tasks simultaneously in fast-paced environment Ability to work independently and as a team member Willingness to work long hours and weekends seasonally as the business requires May be asked to routinely lift items of weight up to 30 lbs.
to accomplish job duties
Qualifications:
Proven experience as Reservations Manager, Front Desk Manager, Director of Sales, or Hospitality Professional Knowledge of Travel and Entertainment Facilities Well-organized and reliable An analytical mind with strong business acumen Preferred:
Minimum two years' manager experience in a customer service and/or hotel environment Bachelor's degree Training in travel and tourism Job Location:
Oakwood Lodging Group / Park Location Positions Type:
Full-Time/Regular The information provided in this job description is designed to provide the general nature and level of work performed by team members within the job classification.
The job description is not designed to contain or be interpreted as a comprehensive list of all work duties, responsibilities and qualifications required of team members assigned to this job.
This job description will be updated, modified and revised by the Company, at its sole discretion, from time to time as it deems necessary to meet the business needs of the Company.
The Company is an equal opportunity employer committed to providing a culturally diverse workplace for qualified candidates.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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