Desktop Support Lead
3.
5 Full-time 1 hour ago Full Job Description Company Description Link Solutions, Inc.
delivers reliable and effective Information Technology services to government clients in support of critical mission needs.
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.
Link is quality and compliance-focused, under our guiding philosophy Mission First, Customer Always.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.
We are ISO 9001:
2015, ISO 20000-1:
2018, ISO 27001:
2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description Link Solutions is seeking a Desktop Support Lead to join our team at the Aberdeen Proving Ground, Maryland.
Must be a US Citizen Non-remote:
(A sign-on relocation bonus is available.
) The Desktop Support Lead will be responsible for providing Information Technology mission-support for the U.
S.
Army Communications-Electronics Command (CECOM).
As part of an on-site customer services desktop support team, you will provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC).
The RNEC-Aberdeen provides Command, Control, Communications, Computers, and Information Management (C4IM) Services, Cybersecurity, and Computer Network Defense to the tenants on the installation and RNEC-Aberdeen.
Responsibilities:
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
Report significant outages and/or customer issues to appropriate Government management personnel.
Provide technical support, system administration support, imaging, and lifecycle support.
Respond to and resolve help desk tickets.
Install and support Government-furnished software and hardware.
Service tickets for installation and replacement of printer toner cartridges and fuser kits.
Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
Analyze network failures.
Analyze new hardware performance and issues.
Install network Multi-Function Printers (MFP).
Provide technical advice and IT Acquisition planning support.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications US Citizen Must be able to obtain and maintain a Government/DoD Secret Clearance.
IAT II Certification (CompTIA Security
CE, SSCP, CCNA) equivalent or higher.
2
years of relevant experience in a team lead role.
Computing environment certification in VMware, Cisco, or similar technology within 6 months of hire.
Preferred:
Associate's Degree or relevant experience in lieu of degree (Computer Science, Information Assurance, Cyber Security, etc.
).
Microsoft Certified Desktop Support Technician Certification or equivalent.
Two years of experience performing service desk support duties in a complex classified/unclassified network environment.
Knowledge of devices in scope; laptops, desktops, tablets, printing, and scanning devices.
Additional Information This opportunity is contingent upon successful award and contract negotiation which is currently in process.
Link Solutions, Inc.
is an EOE.
AA/M/F/D/V.
We participate in the E-Verify Employment Verification Program.
All your information will be kept confidential according to EEO guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time 1 hour ago Full Job Description Company Description Link Solutions, Inc.
delivers reliable and effective Information Technology services to government clients in support of critical mission needs.
Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud, and Mobility services.
Link is quality and compliance-focused, under our guiding philosophy Mission First, Customer Always.
If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions.
We are ISO 9001:
2015, ISO 20000-1:
2018, ISO 27001:
2013 certified and appraised for CMMI ML3 for Services and Development.
Job Description Link Solutions is seeking a Desktop Support Lead to join our team at the Aberdeen Proving Ground, Maryland.
Must be a US Citizen Non-remote:
(A sign-on relocation bonus is available.
) The Desktop Support Lead will be responsible for providing Information Technology mission-support for the U.
S.
Army Communications-Electronics Command (CECOM).
As part of an on-site customer services desktop support team, you will provide Information Technology services to the Mid-Atlantic Region Network Enterprise Center (RNEC).
The RNEC-Aberdeen provides Command, Control, Communications, Computers, and Information Management (C4IM) Services, Cybersecurity, and Computer Network Defense to the tenants on the installation and RNEC-Aberdeen.
Responsibilities:
Provide desktop, software, and peripheral support, release management, password management, and account management for both NIPRNET and SIPRNET customers, including VIP support for command staff, unit control center, and directors.
Report significant outages and/or customer issues to appropriate Government management personnel.
Provide technical support, system administration support, imaging, and lifecycle support.
Respond to and resolve help desk tickets.
Install and support Government-furnished software and hardware.
Service tickets for installation and replacement of printer toner cartridges and fuser kits.
Provide IAVA/STIG compliance for all supported laptops and desktops and printers.
Analyze network failures.
Analyze new hardware performance and issues.
Install network Multi-Function Printers (MFP).
Provide technical advice and IT Acquisition planning support.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications US Citizen Must be able to obtain and maintain a Government/DoD Secret Clearance.
IAT II Certification (CompTIA Security
CE, SSCP, CCNA) equivalent or higher.
2
years of relevant experience in a team lead role.
Computing environment certification in VMware, Cisco, or similar technology within 6 months of hire.
Preferred:
Associate's Degree or relevant experience in lieu of degree (Computer Science, Information Assurance, Cyber Security, etc.
).
Microsoft Certified Desktop Support Technician Certification or equivalent.
Two years of experience performing service desk support duties in a complex classified/unclassified network environment.
Knowledge of devices in scope; laptops, desktops, tablets, printing, and scanning devices.
Additional Information This opportunity is contingent upon successful award and contract negotiation which is currently in process.
Link Solutions, Inc.
is an EOE.
AA/M/F/D/V.
We participate in the E-Verify Employment Verification Program.
All your information will be kept confidential according to EEO guidelines.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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